What is the difference between the two plans?
AI Summary and the daily briefing. Standard has every other AI
feature, including AI Reply, Translate and Draft with AI, and the
whole email client. Premium adds those two.
Is this for a company, or can one person buy it?
Both, on the same terms. Buy one mailbox for yourself, or as many
as your team needs. Companies usually also want their own
documents behind AI Reply, which is set up once for the whole
company; see the last question below.
What counts as one account?
One mailbox, that is, one email address. Two colleagues with
their own addresses are two accounts. If you connect a second
mailbox of your own and want AI on it too, that is a second
account.
Where do I actually pay?
It starts in the app, under Settings, then Subscription, then
Subscribe. That opens this page in your browser carrying the
mailbox you signed in with, so the subscription always lands on
the right account and nobody types an address wrong.
Can I change plan later?
Upwards, yes, and in one step. Press Subscribe in the app again
and choose Premium: the subscription you already have is moved
onto the new plan, so there is no second subscription and nothing
for you to cancel. Paddle prorates the change, which means you
pay the difference for the rest of the period you have already
paid for, and the unused part of that payment is credited against
what comes next. The exact amount is on screen before you
confirm. Moving down to a smaller plan, or from yearly to
monthly billing before the year ends, is not something the page
can do: write to
hello@aurelight.com and
we will change it for you.
What happens when a subscription ends?
Your mail keeps working. The app stays installed, your mailboxes
keep syncing and everything already on your computer stays there.
Only the AI features stop until the subscription is active again.
How do I get an invoice or a receipt?
Paddle emails one for every payment to the address on the
subscription, as Merchant of Record for the sale. If you need
company details or a tax number on it, add them in the Paddle
checkout or write to hello@aurelight.com.
Can I get a refund?
Paddle is the seller of record and decides refunds under its own
policy and the consumer law where you live, one request at a
time. Cancelling always stops the next charge. The details are on
the refunds page.
Which payment methods work?
Checkout runs on Paddle, so the methods offered depend on your
country. Cards are supported everywhere Paddle operates. We never
see or store your card details.
Is my email sent to your servers?
Messages and attachments stay in local storage on your computer.
When you ask for an AI action, the text of that message is sent
to the AI service to produce the answer and is not kept as mail
on our server. The privacy page spells
out exactly what is stored.
What about a whole company?
Same price per mailbox, plus setup of your company knowledge base
so AI Reply answers from your own documents. Start on the
business page or write to
hello@aurelight.com.